Performance Management Testimonials
"It takes you out of your comfort zone, makes you look at yourself and question why you do what you do. Your confidence will be knocked but I can assure you, you will learn so much and your confidence will come back quickly and you will react to situations in very different ways without even thinking you have. Very beneficial."
Insurance - Customer Services Senior Manager.
"The difference with the performance management course delivered by you was the support that was offered during the course and after it. If we had only received the first two days training would we really have implemented all that we had learnt?! The third day allowed us to practice the skills in a ‘safe’ environment. Feedback at this stage allowed us to develop our skills and gain confidence.
More important is the ongoing support and feedback back in the office. Not only does it provide essential development for the managers, it creates a real focus which will ensure performance management becomes embedded in our business."
Insurance - Team Manager.
"For me, there have been 3 things that have made a huge difference, the third being my biggest help:
All seem so obvious – however really do make a difference!
I really appreciated the support and feedback given by you personally – you make it seem so easy -thank you!"
Insurance - Back Office Team Manager.
"Performance Management is so easy when you know how. Performance Management has shifted the balance of individual responsibility to perform within my team from myself to the individual."
Sales - Call Centre Team Manager.
"The course made me stop and think about my current management style and that I perhaps took too much responsibility for my advisors short falls in performance. Rather than performance managing them, I was telling them what they were currently doing and what I thought they should be doing to improve.
The difference being now, I ask them and they tell me! The beauty of this is that they take the ownership. They tell me what they are going to do to improve and so, if this is not met, they are far more accountable than what they would be by doing it my old way.
Now that I work in this way, I can see it is far more logical. Role play is something I really don't like too much however the role play we did on the course proved to be invaluable. The content and structure of the course was balanced and there was continuous involvement of the group.
In addition, as a member of my managers' team, I feel I take more responsibility for my actions. I think more about what barriers I have in achieving goals and I can put in place actions of my own to get past them. Rather than standing back, having a moan and blaming other people, I do my best to see past the barriers and do what is within my control.”
Specialist Insurer - Call Centre Team Manager.
"As a ‘people’ manager for more years than I care to remember, I have attended and been exposed to a range of courses and seminars delivered by highly skilled trainers on the subject of performance management. Whilst I have gained some great theoretical insights from all of these courses, the Performance Course that Emma delivers adds a greater level of value because it is focused on practising key performance management skills and then being coached in a live environment to realise your full potential.
The impact on my direct reports has been significant with the basic structure being easily embedded within all levels of meetings as well as one to ones with their staff. All staff within the call centre have all responded well to what is now a clear and productive one to one structure which enables them to obtain the most relevant coaching and guidance to enhance their personal performance."
Motor Insurer - Site Lead Manager.
"Of all the things that has been introduced recently, this area has been the most challenging for me, as I’ve seen the improvement in my agents as a result of action plans being agreed, and it is an area which I really enjoy, either mine with Murray, or with my guys. However, it is a skill that I am gradually improving, as we all know, I tend to do too much of the talking! But I'm fully aware of this, and have changed my style and have found that it works better as a result. It has impacted on me as before this process, I would simply tell an agent what to do, now they are telling me what they are going to do!"
Motor Insurer - Team Manager.
"I think the performance management programme has opened my eyes to a lot of existing skills I didn’t know I had as well as new ones. This has enabled me to produce more effective 121's and to give more effective coaching."
Insurer - Team Manager.
"A very worthwhile and informative course. For me this course reinforced previous knowledge about performance management, delivered some vital tools and techniques to continually improve performance and has created a generic approach to performance management across the business. As a result we now work closer together as a team of teams and are driving constant improvements in performance and consistency."
Insurance - Team Manager.
"It was the first time all the management team were brought together for two days in a learning environment. After a difficult few weeks, this was really motivational for me and one of the most important things that we did last year. It also led to more of openness between colleagues and the management team.
The course itself has led to increased focus on the ‘how’ to get results through 121s, and is no longer done as a tick box exercise. It is done because improved performance can be noted if the actions are SMART. It also acted as a good reminder on how my own personal style can affect those around me."
Motor Insurance - Site Lead Manager.
"It was great to get into a room with all the Team Managers and have some fun. The course reinforced the use of some basic tools and skills to help maximise performance that I know I had lost sight of. It was a great feeling to push through some boundaries particularly on delivering constructive feedback to colleagues. Now that the 1-1 process has been bedded in I can’t imagine doing them any other way and they have certainly helped to improve performance as we are all using the same format with the same aims."
Sales - Customer Service Senior Manager.
"I really enjoyed the performance training and it is good that we have consistency across the board. Another element that I feel came from the performance training was that all managers and supervisors got together in one room and that we have continued to do that on a monthly basis, building a closer working relationship.
I came away from the training with a strong one to one structure and I feel much more confident when drilling down on issues, the only area I would like them to have covered more was over-performers, I have since changed the basis structure to accommodate this but it would have been nice to have covered this at the time."
Insurance - Team Manager.
"I found the course a breath of fresh air and completely different to what I expected. I’ve been on many similar courses which act as more of a refresher than actually teaching you new things. The main thing that I took away from the course was the interaction with the different categories of people and the impact that I had on them and how I can now go away and adapt my style to suit different individuals.
I also found it a great way to get to know other Managers that I previous hadn’t had much interaction with."
Sales - Team Manager.
"I have attended various training courses during my time here but I found I walked away from this course with new ideas and a fresh way of how I was going to manage things moving forward. I found learning about different people, their personality types and then ways of adapting my own personality in 1-2-1s very useful. How to break down the barriers for non performers was also good. My only negative was that I attended the 1 day crash course and it was a lot to take in, in a short time.
Life & Pensions - Team Manager.
"What can I tell you personally about it?
Life & Pensions - Operations Director
"Going into the course, I was rather trepidatious as there was an expectation that the course would be mentally intensive and stretching. The thought of my personality and working practices being stripped bare in front of my colleagues for 3 days, engendered a certain degree of nervousness in me. Once the course had started my fears were immediately allayed by the different approach the "trainers" were taking and their general approach to the attendees.
Whilst the course was very demanding and intense in places, the overall manner with which it was conducted allowed for the human element to come out and the interactive approach helped bring me out of my shell very early on. The content of the course was delivered in such a way that it assisted retention of the material - this was further helped by the simplicity and common sense approach.
For the first time in my ten years of working in financial services, I attended a training course where no laptops or projectors were used and the constant reinforcement of the key messages by images was refreshing, effective and permanent.
Much significance was made of the Day 3 role plays before and at the commencement of the course and once again, the more reticent side of my character came to the fore. My fears were completely unnecessary due to the responsible and thoughtful manner in which these were handled. I came out of the final day and the role plays with a considerable sense of exhilaration as I felt I could do my job effectively and competently having taken on board the material given to me during the first 2 days.
This was without doubt, the most useful 3 days of my career to date and whilst there is some way to go before I have fully embedded in myself the lessons learnt, I feel that I do now have a very sound platform upon which to base my future actions and ultimately, my progression."
Outsource Provider - Team Manager.
The performance management training delivered by dhp could be described as the holy grail to harnessing the potential within people to achieve and deliver more. The PM techniques I’ve developed have driven my people to perform as individuals, as a team and across departments in ways they have never done before. We expect and deliver more from each other. Thanks to dhp we’re raising the bar.
Life Assurer - Change Manager.